Terms & Conditions




Opening an Account

Elke Von Freudenberg only conducts business with established and recognized brow bars, spas and salons. Proof of business and professional status must be provided. A resale license must be provided and is kept on file with Elke Von Freudenberg. Elke Von Freudenberg requests a minimum opening order of $150.00. Re-orders must be placed within 3 months for account to remain on active status. Accounts not used for 1 year are considered inactive and closed. A new application is needed to reopen.

Placing an Order

Elke Von Freudenberg orders may be placed in four different ways.

Provide all required information on the Elke Von Freudenberg order form before placing an order. Elke Von Freudenberg must be contacted and notified with 48 hours if an order is shipped incorrectly. Missing product will be replaced at no charge.

Use of Elke Von Freudenberg Products

Only designated retail Elke Von Freudenberg Products may be sold. Professional products and samples are not labeled for resale and may not be resold. All products and promotional materials are to be used solely by the salon or the individual named and addressed on the invoice/sales receipt/account. At no time may any materials or products be resold, redirected or transferred to another location, without written consent from Elke Von Freudenberg. Any production or reproduction of the Elke Von Freudenberg image, including, but not limited to packaging, promotional materials, image, concept, logo or name are prohibited unless authorized in writing by Elke Von Freudenberg. Elke Von Freudenberg products may not be sold on the internet without the express, written consent of Elke Von Freudenberg.

Customer shall indemnify, defend, and hold harmless Elke Von Freudenberg, its owner, employees, agents, and suppliers from and against all losses, expenses, damages and cost, including reasonable attorneys’ fees, resulting from any breach or failure by Customer to meet or observe any provision or obligation under these Terms and Conditions or other product sales documentation; any claims including, but not limited to, claims for false advertising, personal injury, wrongful death to any person, or any injury or damage to any property or business, resulting from or in connections with any wrongful or negligent act or omission of Customer (or its employees and other agents), including any use of Elke Von Freudenberg products in any manner other than in strict accordance with the product’s intended use as set forth on the product packaging, product specification or product use policy, in connection with any storage, handling, marketing, distribution, sale, application or other use of such Elke Von Freudenberg Products.

Back Orders

In the case of a back order, notification will be made and a 2nd order will be shipped.

Payment Options

Full payment is required when an order is placed. Payment options include: Visa, MasterCard and American Express.

Price Changes

Elke Von Freudenberg reserves the right, in its sole and absolute discretion, to change its prices, products, packaging, labeling, terms of sale and any and all terms of this agreement. An authorized account shall be bound by any amendments, revisions, supplement or addendum to this agreement or its terms.

Shipping Services

Orders will be shipped via USPS Priority Mail, unless otherwise specified. Two-day or overnight services are also available upon request with an additional shipping fee. Orders must be shipped to the authorized account’s business address. Shipments will not be made to a Post Office Box or an alternate address.

Damaged Shipment

Notify immediately if any products are damaged during shipment. Damaged products must be kept in their original shipping carton.


Customer returns must be made within 15 days from the date of the purchase. Returned products must be unopened, unused and in their original, saleable condition. Returns due to customer ordering error will be charged a 25% restocking fee. Returns due to damage and/or defect will be issued a credit (coupon code or other) applied towards your next order upon receiving. Professional items and expired items cannot be returned. Expiration date of a product is to be determined by an Elke Von Freudenberg Account Representative. Return shipping charges also may apply.

Required Condition of Storage

Store products in a climate-controlled environment avoiding direct sunlight, freezing and extreme temperatures. Containers must be tightly closed at all times when not in use. Elke Von Freudenberg products have a shelf life of one year or less. (Please consult an Elke Von Freudenberg Product Manager with any specific product expiration questions).

By placing an order and for all subsequent orders, you agree to accept all terms and conditions mentioned above. By placing an order, I declare that I have read and agree with the terms and conditions specified by Elke Von Freudenberg. I also declare that I am authorized to place orders and take full responsibility for the acceptance and payment of all future orders placed under our account.