Shipping, Returns & Exchanges

elke® brow collection > Contact Us > Shipping, Returns & Exchanges

Free

Shipping

 

ON ORDERS OVER $40 USA
Subtotal must be $40+ after coupons applied.

 

STANDARD SERVICE

  • Most orders shipped via Standard Service (First Class or USPS Priority) are processed and shipped in 1 – 2 business days, depending on product availability.
  • Orders destined for P.O. Boxes are delivered within 6-14 business days.
  • Please note that delivery for some locations in Alaska and Hawaii may take up to 14 business days.
  • You will receive a shipping notification email that will notify you of the carrier we’ve used to ship your order, and the different tracking options available for it.

ALL ORDERS UNDER $40, shipping is at no charge.

ALL ORDERS OVER $40  we offer a flat rate charge of $5/USA which includes first class, or USPS Priority, which is determined by which provides a quicker shipping time for your order.

Free 

Returns & Exchanges

or Store Credit

With our 30 Day No Questions Asked Return, if for any reason a product doesn’t work, color or otherwise, just ship it back.

Request your free return label below!

  • RETURN

Merchandise must be returned within 30 days of receipt. Refunds will be processed within approximately 7 to 10 business days after we receive your return. Original shipping charges are non-refundable.

  • EXCHANGE

Wrong color? Product not quite it?  No problem.  Let us know your exchange request below and we will email you your exchanged product to you as soon as we get your return. 

Is there a price difference your return? We will send you an online payment purchase request (credit card or paypal) for the difference. Oh, and the exchanged product? Shipping is on us.

  • STORE CREDIT

Would you like to try another product? Just request store credit. We will email you an online store credit as soon as we get your return. Maybe try that color you had your eye on… 

Store Return & Exchange
Do you need to return an item? No problem.
Please enter your order# if you have it. It would be on your Purchase Confirmation Email and/or Packing Slip. If not, don’t worry. We can look it up via email or date of purchase.
Let us know is you’d like credit card or paypal to pay for any difference in product price in your exchange. Enter your paypal email if different than on your receipt.

Upon receiving your email we will be emailing you a return label to ship your item(s) to us. Once we receive your item, we will get to you asap your refund, store exchange or store credit. Thanks for shopping with us!