I NEED TO CHANGE MY ORDER OR CHANGE MY ADDRESS. HOW CAN I DO THAT?
Unfortunately, our orders process very quickly once they’ve been submitted, so we are unable to make changes or cancellations once the order is submitted. To correct any errors with your order or your address information, we recommend contacting the carrier listed on your tracking email to request an address update or correction. If the order has been processed, unfortunately, the order will ship as is and cannot be modified.
I’M HAVING TROUBLE PLACING MY ORDER. WHAT’S WRONG?
We apologize for any difficulty but we’re happy to help. Please CONTACT us directly.
Oh no! Please EMAIL US a photo of your damaged items and a screenshot of the packaging slip so we can assist in replacing your item.
HOW DO I RETURN OR EXCHANGE A PURCHASE?
We do not take returns on overly used products or products purchased outside of our 30-day return window.
To return or exchange within 30 days of purchase, just fill our our online RETURN FORM
Mail with a copy of your receipt with order # to
Von Freudenberg Ent.
1140 Broadway #906
New York, NY 10001
HOW DO I CHECK ON MY ORDER STATUS?
You will receive an email with your tracking information for your order. On all orders shipped USPS, you can check tracking info from the link in your order email or ONLINE on our site.
From USPS (newtab) you can check for any updates by signing up for USPS update information.
All orders are processed and updated on business days. If you see that your order has not shipped, or you have not received a tracking email, please check back with us on the following business day to see if your order status has changed. All order updates will still be sent to the email address provided at the time of purchase (order confirmation, shipping confirmation, etc.).
If you have additional questions, please contact us by CLICKING HERE or call us at 1-888-598-8882, Monday – Friday 12pm and 6pm EST. We will be happy to assist you in any way that we can.
WHERE DO YOU SHIP?
We currently ship to locations within the Continental USA.
WHY WAS I CHARGED SALES TAX?
We collect US state sales tax on orders shipped within New York.
Tax is estimated at the time an order is placed and a final calculation of the actual sales tax is reflected on your order confirmation email.
WHAT PAYMENT OPTIONS DO YOU ACCEPT?
We accept American Express, MasterCard, Visa and Paypal.
CAN I GIFT WRAP MY ORDER?
We do not offer gift wrapping at this time.
HOW DO I FIND OUT WHEN A PRODUCT I WANT IS BACK IN STOCK?
Our online inventory of products is constantly being updated and replenished. To find out once a product is restocked, sign up for notifications by clicking “Notify Me” on your product page and enter your email. You will immediately be notified by email the minute that product is back in stock.
WHY WAS MY ORDER CANCELLED?
If you did not request a cancellation, there could have been
an error with the billing or shipping information provided at the time of purchase
payment information did not go through
your order was cancelled for your protection, as the payment information provided did not match the payment source.
WHEN IS MY ORDER GOING TO SHIP?
Standard orders received before 3pm EST are processed and shipped within 1-2 business days. Please allow additional processing time during holiday periods.
MY PACKAGE WAS LOST.
If your package was lost and did not arrive, please EMAIL or call our customer service team at 1-888-598-8882, Monday – Friday 12pm – 6pm EST. We’re happy to help in any way that we can.
OOPS! I’VE ENTERED AN INVALID EMAIL ADDRESS, WHAT DO I DO?
Unfortunately, we are unable to send order information to an email address that differs from the one submitted with the order. Please EMAIL to request an update regarding your order status.
Necessary cookies are absolutely essential for the website to function properly. This category only includes cookies that ensures basic functionalities and security features of the website. These cookies do not store any personal information.
Any cookies that may not be particularly necessary for the website to function and is used specifically to collect user personal data via analytics, ads, other embedded contents are termed as non-necessary cookies. It is mandatory to procure user consent prior to running these cookies on your website.