Pro Q & A

How do I become a member?

Click on our Pro Application link on the bottom of this page.

Is the membership free?


Where can I use my discount?

You can use your Pro discount online at, available only to US customers. The automatically applies to your shopping cart upon logging into your Pro Account.

What if I don’t live in the Continental U.S.?

Currently, Pro membership is only available to customers of U.S.A., Alaska, Hawaii, and all U.S. Territories.


Do you offer makeup artist training?

At the moment, we only offer advanced trainings to salon professionals who retail our product. Be sure to check our Pro Blog for members only for the latest Pro Seminar postings.


How long does it take for an application to be processed and how long would it take to be notified if I was approved or not?

Please allow 5-7 working days for your membership to be processed. If your membership is declined, we will promptly send you an email with an explanation.

How do I change my address and contact information?

Please log in and go to the MY ACCOUNT section. You can change your address, contact information or email.


As a Pro member, do I qualify for special offers on like samples, free shipping, etc.?

Pro members cannot redeem additional offers with their current 30% discount. Free shipping is automatically applied to all orders over $50.


What are Pro Member Benefits?

Pro Members receive a 30% discount on all products (except eGift Cards) on Pro member news and pro product info is announced on our Pro Members only blog. You must be logged in to your account to view.

I see offers and promo codes emailed to me, can I use them?

Pro member are not allowed to combine offers. You will only be able to redeem the 30% discount as a Pro member.


I was approved as a Pro Member, but I cannot see my discount at checkout.

Please be sure to use the same email address and password that you provided in the Pro Member application form to register and checkout in order to apply Pro Prices.


I am a Pro Member & have a question about my order.

For any questions regarding your order please contact our customer service team.

I already have a shop account, and now I am a Pro member. How can I get my discount?

If you supplied the same email address that gives you access to your current account on the Pro membership application you will automatically see your 30% discount at checkout once you sign in. If you supplied a different email on the Pro application form, please sign in with the new account that email address.

Pro Artist Member elke™