FAQ

CERTIFICATIONS
SHIPPING & RETURNS
PAYMENTS ACCEPTED

CERTIFICATIONS

All certification courses are online, with the options to purchase with or without a course kit. All courses come with

  • 24/7 lifetime access
  • step by step videos viewable in both computer / laptop / cell phone
  • pdf courses manual
  • client consent forms (when applicable)
  • trainer support
  • certificate of completion

The regulations in each country/state are different for providing beauty services. Licensing may or may not be required.

Elke PRO/Von Freudenberg Ent. does not provide pre-screening. All due diligence is required by the individual purchasing courses to comply with their state or country regulations.

As laws differ according to your location, it is not required to show your license.

There are no prerequisites needed to take any of our courses. We provide advanced training for beginners to experienced beauty experts looking to enhance their training.
Please note most states/countries require an cosmetology/cosmetician/esthetics license to perform beauty services while others do not.
Please check with your local cosmetology board in your area for the latest regulations.

You will be sent an email upon purchase which will contain your username and password. Log into your account from the top menu on the right.  Your courses will show up in your account page.

Our online courses are designed to be able to go at your own pace.  

 

All our course are available 24/7 with a lifetime access.

 

Yes. Your training kit is shipped within 2/3 business days. You will receive an email with your tracking #. 

We also offer the option of certification courses without kits at a special discount.

Each kit is designed specifically for the course you are taking. You can see what’s in your kit on our course information page.  Just select the course from the top menu bar.

Please note that if you are using another brand of product, to go by that brand’s instructions and timings for the best result.

Yes. Upon completion of the course, you receive your certificate that you can immediately download and print.  All certificates have your name, course name and date of completion.

To access, log into your account and you will see  certificate logo next to your course name.

Frequently Asked Questions about elke | pro - Certifications, Shipping, Returns, and Payments Accepted 1

Click and that you will be taken to your certificate. 

If you do not see, this means that there may be a page in the course that was not completed or read. You can see which pages in your course that were not completed.

 

Yes. All certified students are able to purchase our PRO products as well as our elke brow collection.

Upon completing your course, you will see a review and/or directory form to be listed in our CERTIFIED SPECIALISTS DIRECTORY.

To be featured on our website or social media platforms, be sure to TAG #ELKEPRO  (@elkepro) in INSTAGRAM.

YES! Elke is available via email contact which is on the bottom of every course page.

You can also get advanced training 1-on-1 with her after your course is completed via private zoom. Private training can be specifically done for a technique/product or an overall question and answer session.

SHIPPING & RETURNS

We offer free shipping on all orders $200+. To USA/CAN we provide 1st Class or USPS shipping.

Once your order leaves our warehouse you will receive an  email that will have all your tracking information. 

Please contact us immediately at

888 598-8882

MON-FRI 12-6 pm est

or CONTACT US.

We will track your shipment for you and reach out regarding.

Please note all order adjustments, edits, or cancellations need to be made before 3:30 PM EST the next business day. If not, the original order will go out. 

PAYMENTS ACCEPTED

Yes, we offer payment plans via

  • PayPal Later
  • AfterPay
  • Affirm
  • Sezzle.

If a payment does not go through, it may be that you have to offer access to your credit report before they can allow approval.

PAYMENTS
AFFIRM
CREDIT CARDS
GPAY
PAYPAL
PAYPAL LATER
SEZZLE
VENMO
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