FAQ

GOOD TO KNOW
  • CERTIFICATIONS
  • PRODUCTS
  • SHIPPING & RETURNS
  • PAYMENTS ACCEPTED
  • CERTIFICATIONS

    The regulations in each country/state are different for providing beauty services. Licensing may or may not be required.

    Elke PRO/Von Freudenberg Ent. does not provide pre-screening. All due diligence is required by the individual purchasing courses to comply with their state or country regulations.

    As laws differ according to your location, it is not required to show your license.

    There are no prerequisites needed to take any of our courses. We provide advanced training for beginners to experienced beauty experts looking to enhance their training.

    Please note most states/countries require an cosmetology/cosmetician/esthetics license to perform beauty services while others do not.

    Please check with your local cosmetology board in your area for the latest regulations.

    All certification courses are online, with the options to purchase with or without a course kit when specified. All courses come with

    • 24/7 lifetime access
    • step by step videos viewable in both computer / laptop / cell phone
    • pdf course manual
    • client consent forms (when applicable)
    • trainer support
    • certificate of completion

    You will be sent an email upon purchase which will contain your username and password. Log into your account from the top menu.  Your courses will then show up in your account page.

     

    Our online courses are designed to be able to go at your own pace.  

     

     

    All our course are available 24/7 with a lifetime access.

     

     

    Yes. Your training kit is shipped within 2/3 business days. You will receive an email with your tracking #. 

    We also offer the option of certification courses without kits at a special discount.

    Each kit is designed specifically for the course you are taking. You can see what’s in your kit on our course information page.  Just select the course from the top menu bar.

    Please note that if you are using another brand of product, to go by that brand’s instructions and timings for the best result.

     

    Yes. Upon completion of the course, which may include tests, before / after photos etc. you receive your certificate that you can immediately download and print.  All certificates have your name, course name and date of completion.

    To access, log into your account and you will see  certificate logo next to your course name.

    Frequently Asked Questions about elke | pro - Certifications, Shipping, Returns, and Payments Accepted 1

    Click and that you will be taken to your certificate. 

    If you do not see, this means that there may be a page in the course that was not completed or read. You can see which pages in your course that were not completed.

    YES! Elke is available via email contact which is on the bottom of every course page.

    Our support is available Mon – Fri 10-5 EST.

    Yes. All certified students in the United States are able to purchase our PRO products.

    Von Freudenberg Ent. Inc.  does not offer refunds on our online courses, as access is provided immediately.

    Courses can also not be transferred or exchanged. Much like school, if you decide to not continue, the course is nonrefundable.

    You do have lifetime access to the course(s) and the information.

    PRODUCTS
    SHIPPING & RETURNS

    To US we provide 1st Class or USPS shipping.

    Once your order leaves our warehouse you will receive an  email that will have all your tracking information. 

    Please contact us immediately at

    888 598-8882

    MON-FRI 12-6 pm est

    or CONTACT US.

    We will track your shipment for you and reach out regarding.

    Please note all order adjustments, edits, or cancellations for product purchases. need to be made before 3:30 PM EST the next business day. If not, the original order will go out. 

    No credits, refunds, or exchanges allowed.

    We accept returns for only defective items within 10 days of receiving your order. To return please CONTACT US.

    PAYMENTS ACCEPTED

    Yes, we offer payment plans via

    • PayPal Later
    • AfterPay
    • Affirm
    • Sezzle.

    If a payment does not go through, it may be that you have to offer access to your credit report before they can allow approval.

    AFTERPAY
    AMAZON PAY
    CREDIT CARDS
    GOOGLE PAY
    KLARNA
    PAYPAL | LATER

    COURSES ARE OPEN FOR REGISTRATION!
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