After your purchase, you will be able to get lifetime access to your Course as seen on your Account Page after your purchase has been submitted. You also will be getting a separate email with your Student username and password.

All product purchases (USA only) are shipped out via USPS within 2-3 business days.

IF ANY ISSUES, PLEASE CONTACT US VIA OUR CONTACT PAGE.

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All rights reserved by von freudenberg enterprises INC

CAN I CHANGE MY NAME AND/OR EMAIL AFTER PURCHASING?No, once the course has been purchased it IS be associated with the purchasing name and email. 

DO I NEED A BEAUTY LICENSE? Some countries/states require a certified license before offering services. Please reach out to your local licensing for information.

HOW MUCH TIME DO I NEED TO FINISH THE COURSE? All are at your own pace..Receiving your certificate is based on the completion of course quiz, exam, photo before/afters. After complete completion of the course requirements, you will receive your certificate.

You can access support directly from elke, on each chapter of each course via email at

certification@elkevonfreudenberg.com or on our contact page at CONTACT PAGE.

We are available:
MON – FRI 12 – 6 EST
SAT – SUN  CLOSED

Due to the nature of digital products being immediately accessible upon purchasing, elke PRO (Von Freudenberg Enterprises, Inc.) does not offer refunds on online courses, as access is provided immediately. Courses cannot be transferred or exchanged.  You are able and have lifetime access to your course(s) and the information, allowing you to continue or review them at any time. All sales of Digital Products are final.

REFUNDS are not applicable towards Online Certification Courses, Certification Kits and/or Certification Packages.

RETURNS on products are accepted within 30 days of purchase.

You acknowledge that by purchasing, using on our website, and/or downloading a Digital Product via our website, you are agreeing in full to this disclaimer. The regulations in each state is different for providing beauty services meaning licensing may or may not be required. Von Freudenberg Enterprises, Inc. is not responsible for pre-screening and all due diligence is up to the individual purchasing courses to comply with their state regulations.

LICENSING NOTICE

The regulations is different for providing beauty services meaning licensing may or may not be required in your state or country.

These products are for PROFESSIONAL USE ONLY and you are required to disclose that prior to purchase on the checkout page.

Von Freudenberg Enterprises, Inc. is not responsible for pre-screening and all due diligence is up to the individual purchasing courses to comply with their state regulations.