SALON POLICIES

ELKE VON FREUDENBERG
EYEBROW SPECIALIST

Salon Policies | Elke Von Freudenberg Salon . Eyebrow Specialist . NYC

SALON POLICIES

ID REQUIRED

NOTE:ID IS REQUIRED TO ENTER THE BUILDING BY SECURITY IN THE LOBBY.

24 HOUR CANCELLATION POLICY

As a private salon, we do not take walk ins to respect our client’s privacy. 

We require PRE-payMENT in full on booking. 

We request 24+ hours notice to avoid a 100% cancellation charge. 

PLEASE NOTE EACH APPOINTMENT WITH ELKE IS SPECIFICALLY RESERVED FOR THAT TIME SLOT WITH YOU.

Due to increased demand, all no-shows will be charged the full service amount.


1st VISIT

ON YOUR 1st VISIT,Please arrive a minimum of 5-10 minutes prior to your salon appointment.

PAYMENT

APPOINTMENT:

HOW TO PAY

PREPAID APPOINTMENTS:
DUE TO POPULAR DEMAND, WE WILL CONTINUE WITH ALL SERVICES TO BE PRE-PAID VIA CREDIT CARD ON FILE.

CREDIT CARD:
PAY WITH CREDIT CARD PAYMENT INFORMATION ONLINE. NO ACCOUNT REQUIRED.

CREDIT CARD ON FILE:
SELECT PAY WITH CREDIT CARD ON FILE. ACCOUNT IS REQUIRED.

TIPS:

You may add a tip to your service:

when booking your appointment online

with cash

 

with Venmo @elkevonfreudenberg (BUSINESS ACCOUNT)

Elke Von Freudenberg - Eyebrow Specialist NYC | SALON POLICIES 1

NO SHOWS & LATE ARRIVALS

If you are unable to arrive at your appointment on time, your service may be SHORTENED.

Please note that all late arrivals 5-10 minutes or more, your appointment may need to be rescheduled. 

A cancellation fee is waived if THE appointment can be rescheduled for the same day. 

In the event of severe weather, emergencies or cancellations due to salon issues, we do not charge a cancellation fee. 

We are happy to hold your appointment and reschedule at your convenience at no extra charge.

STREET CLOSURE

A new pedestrian walkway is on broadway, between 24th – 36th street. 

Broadway is closed to car traffic between 24th – 36th Street. 

 

you can reach us on: 

Broadway, just north of 26th street. 

We are 3 doors north of Starbucks on the east side of Broadway. 

Look for the glass doors and gold lobby. 

SAFETY & COVID-19

CLIENTS ARE NO LONGER REQUIRED TO WEAR A MASK DURING THE SERVICE.

ELKE AS WELL AS ALL EMPLOYEES OF THE SALON MAY CONTINUE TO WEAR A MASK AT THEIR DISCRETION.

NOTICE: WE WILL BE CLOSED
FEB 19th '24!